Terms and conditions

Terms and conditions - general provisions

(valid from 24. 10. 2011)

General Provisions

Basic data – The supplier - The retailer
AR SPORT SNOWBOARDS, s.r.o.

The Buyer

The end user provides retailers voluntarily his personal information and agrees with their subsequent processing by the commercial gallery. Buyer provides only the data that are essential to realizing the business transaction. Placing an order the customer confirms that he is briefed by the terms and conditions and agrees with them.

Basic information

Terms and conditions are valid for all purchases made in the commercial gallery www.sportmall.com. These terms define the rights and obligations of the shopping mall and the rights and obligations of shoppers.

Privacy Policy

Registration number at the Office for Personal Data Protection: 00039660 - AR SPORT SNOWBOARDS, S.R.O. - 25599208

The supplier collects personal information of customers with their express consent. All personal data is used only to realize commercial transactions and in accordance with the rules, which the customer has chosen and agreed when completing the order form. All personal data is managed by the operator of the shopping mall with the greatest caution and care with respect to the rights and needs of customers

If the customer is interested the operator of the shopping mall can send different offers and promotional materials. The customer has the option not to use that service. The operator collects personal data only because of easier communication with clients and trade realization. The operator does not share this information with any other person or company. Client can cancel his agreement to provide personal data at any time and the operator is obliged to his request.

We store the following personal data: first name, last name, billing address, delivery address, phone and email. We store the personal data until the customer requests their deletion.

In the case that the customer wants to remove personal information from databases, contact the operator via e-mail at address: registrace@sportmall.cz.

Contract of purchase

Goods order

All orders are binding. The operator of the shopping mall is required to implement the binding orders of their customers and obtain delivery of the selected goods to the address listed in the order.

The operator of the shopping mall reserves the right to refuse an order if a customer repeatedly does not accept ordered goods, returns it without any reason or does not meet other necessary conditions for the trade realization. All products in the commercial gallery www.sportmall.com is intended for current sale, the operator does not warrant the availability of all the exhibited products.

Electronically dispatched goods order is a proposal to conclude a purchase contract. For all orders it is compulsory to complete the order form duly and carefully. The client is clearly and comprehensively informed about the prices of all products as well as about the total price that matches its purchase at websites of the commercial gallery. By submitting the order, the customer agrees with all conditions. Means of transport of ordered goods and way of payment depend on the client choice.

Order cancellation

Customer and supplier have the right, without any reason to declare off the transactions until order confirmation by the commercial gallery. Canceling the order after the conclusion of the purchase agreement is possible only upon agreement of both parties involved in the business relationship, that means the shopping mall and the customer.

Selected method of delivery of goods to the client

The client has to choose and confirm the way of transport for each ordered product. Sending an order the client confirms the chosen way of transport, footage and the payment method of the ordered goods.

The client is responsible for checking the delivered goods. If the goods or package is visibly damaged, the customer is obliged to check the content of the shipment together with deliveryman and in the case of product damage has to follow specific rules of the selected transport services. In the event that the goods is damaged owing to the deliveryman and the client didn’t check condition of received goods, the shipping mall operator cannot provide any compensation.

If the client chooses personal collection at the store in Vrchlabi, ordered goods will be blocked for one week. After this time the order reservation is canceled.

Supply of goods

The operator undertakes to deliver the ordered goods as soon as possible after order confirmation. The client will be informed regularly of the trade realization. Speed and way of transport depends on customer choice. Ordered product considers to be delivered at the moment of delivery at the address specified in the order form.

Payments and payment of goods

The customer has several options how to pay ordered goods. The chosen method of payment for goods is the responsibility of the customer.

• Payment on delivery
  The most favourite way of payment is payment on delivery. You will pay for the products by taking over the order.
• Payment of transfer
  You can use also bank transfer to pay ordered goods. Order chosen goods and wait for a confirmation e-mail, where you can find the total price, account number and your personal variable symbol, which is used to bind the payment with your order.

Bank account number: 4558483704
Bank code: 85590100
IBAN: DE39855901004558483704
BIC: GENODEF1NGS
Bank name: Volksbank Löbau-Zittau eG

The consignment always includes invoice. If product manual is needed it is part of the shipment as well. Tax document serves as a guarantee. In some cases manufacturer warranty of a particular product may be enclosed in the shipment. Assembly or installation of the product is not a part of the purchase agreement. The operator has any obligation to assembly or install the product.

Prices and offers force

Prices listed in the commercial gallery SPORTMALL are continuously updated, include 20% VAT and are intended for the final customer. Invoice is a part of every delivery. All prices and special prices are valid until recall or sellout of holdings.

Price stated at the time of making the order is final. Ie. If the price of ordered goods has changed after making the order, it does not influence the price of ordered goods by you before.
The products are given a recommended retail price by distributors as well, which you can purchase the product in the stone stores or other e-shops for.

Discounts

We do not provide any quantity discounts. Discount of 5-50% is provided for selected goods according to the current offer. For VIP Club members are prepared discounts 5-75%. Customers get free gift to selected products.

Customer acquiring goods

Signing the delivery note the client confirms that the delivered goods comply with its order and is not damaged. Later complaints are disregarded. Client should make sure that the shipment does not have damaged packaging (mechanically or in any other way). Otherwise, it is necessary to draw up a protocol about damaged packaging with an authorized deliveryman. In this case, the customer is entitled to a discount or exchange of goods.

Warranty and complaints procedure

Invoice serves as a warranty document for each product. The warranty is running from the date of delivery to end customers. Guarantee could be applied only in accordance with the guarantee rules of the specific product. If the defect is incompatible with these conditions (defects caused by improper use of the product), claim cannot be applied. The warranty period for all products listed at the commercial gallery is valid for consumers and is governed by the Civil Code.

The customer has right to complain, if he has demonstrable defect, which was not caused by his improper use or if it is not caused by ordinary wear, which is not covered by any warranty.

The Customer has to proceed according to the rules of the shopping mall, in case he wants to claim any goods. The customer completes the complaints form and carefully packs the goods to prevent from damaging of the shipment. On the package there must be legibly in large letters written the number of reclamation in the form "RMA order number".

In the case of justified claim the customer has right to meet the expenses for transport, it means at the lowest possible level, which is necessary for safe transport. In case of unjustified claim the customer has no right to ask for the transport costs. The customer must document the transport cost.

All the claim rules at the website of the commercial gallery www.sportmall.com are governed by legal standards applicable in the Czech Republic or other European countries, where the commercial gallery Snowboards1 trades. The term of settlement of the complaint is thirty days.

Order cancellation or discharge of a contract

The customer has the right to withdraw from the contract in any case the supplier (www.sportmall.com) does not meet his obligations arising from order confirmation.

The operator has the right to withdraw from the contract only until the dispatch of ordered goods at the address stated in the order form. The supplier may cancel the contract only if the ordered goods is not available or the price has dramatically changed. In any such case the supplier is obliged to inform the client and discussed with him the next steps.

Customer - the consumer has the right to withdraw from the contract within 14 days of taking over of goods in accordance with applicable legal standards.

During withdrawal, the customer is obliged to send electronically written statement at the contact address of the shopping mall and give all necessary information and document all necessary documentation.

Goods sent back by the customer to the supplier must be sent complete, undamaged, including all the required documents, and preferably in original packaging. In the case that the returned goods is damaged or any other costs occur to the supplier putting the product in its original condition, the customer is refunded the amount reduced by these costs. If all conditions for returning the goods are met, supplier returns the amount including purchase price, postage and packing to the customer's account not later than the thirtieth day of return.

The customer is still obliged to pay the postage back to the seller himself.

End

These terms and conditions are binding for all parties of the realized transactions, both for the end customer as well as for the operator of the commercial gallery. The shopping mall operator reserves the right to change commercial terms, whereas the operator is sign to informed costumers about an changes of the commercial terms at the website of the shopping mall.

Shopping mall www.sportmall.com is well aware that its success will bring only satisfied customer. Terms and conditions of the shopping mall www.sportmall.com are set up with regard to the wishes and needs of our customers.

Archive

• Terms and conditions - general provisions (valid until 23. 10. 2011)